You need to have a supported GPS or mobile device activated by a suppor@ecceed.com representative.
The supported mobile device has GSM/wireless carrier coverage in the area where you try out the tracking service.
The tracking device needs to be fully charged for power or has new battery installed.
Put the device near the dashboard of your vehicle and take your vehicle for a short drive of 15 minutes.
Typically, when you come back from the test drive and sign on to your account, you should see the real-time locations posted on your account for your tracking device.

3. User Guide for Web User Interface

The Web User Interface is used primarily to perform real time tracking, configure devices, add alerts and landmarks, and see history report. Here are the instructions of how to use the web user Interface.

1) Tracking Service URL and supported Internet browsers

The following tracking service URLs can both be used to access the tracking service provided to you

a) http://ecceed.com

You can use one of the following web browsers to access the tracking service:

a) Microsoft Internet Explorer 6 and above

b) Firefox 2.0 and above

c) Apple Safari 3.0 and above

2) User Sign On

Once you access the URL in 1), the following Sign On page as shown in Figure 1 will appear. Please type your pre-configured user name and password and click Sign On button to access your account of the tracking service.

Figure 1 Sign On (Login) Page

3) Snapshot (Last Known Location Page) Tab

After signing on to your account, the following page (as shown in Figure 2) will appear. This is your default tracking page. From this page you can access all the provided features of the tracking device.

This page will show latest locations for all the tracking devices in your account.

Figure 2 Snapshot Page (Last Known Location Page)

4) Find Now Action

From your default tracking page as shown in Figure 2, one important thing you can perform is to issue Find Now for any tracking device in your account. After clicking on the Find Now button, the tracking server will immediately contact the tracking device to have its latest location delivered to your account. The Find Now process will be timing out after 10 minutes. Find Now is an appropriate action to perform in the following scenarios:

a) Trimtrac Pro: When Find Now is enabled. You can find its current location any time you want assuming the device can get good GSM/GPS signal

Note that under typical operation, Find Now feature is disabled for Trimtrac Pro for power saving purpose. In this case, the Find Now feature is not accessible.

b) TrackStar/GC101: If no moving sensor is attached to the device, you can issue Find Now any time you want.

c) CT1000: All sleep modes are disabled. You can issue Find Now to get device’s current location. Note that if one of the sleep modes is enabled, the device may not respond if it is not moving (so it is in sleep).

Note: As a matter of fact, for CT1000, it is recommended that Find Now is not used. Under a typical operation, the real-time locations including the final stop point will be sent back automatically. In this case, issuing Find Now is redundant and it wastes you air time minutes.

5) Last Known Alert Page

By selecting the Last Known Alert link in the default tracking page, the following page as shown in Figure 3 will appear. This page will list the latest alerts produced by all the devices in your account. If you have setup your cell phones/email addresses to receiving an alert, then the alert listed will be forwarded to these cell phones/email addresses.

For viewing alert history generated for a given device, you can go to History Page.

Figure 3 Last Known Alert Page

6) Last Known Status Page

By selecting the Last Known Status link in the default tracking page, the following page as shown Figure 4 will appear. This page will list the latest status produced by all the devices in your account.

The status, in general will give two type of information:

a) Real time battery Status

b) Real time GPS status (if a location is valid for example)

For history of received status of a given device, you can go to History Page to view.

Figure 4 Last Known Status Page

7) Live Map Page

Live Map is the map view (as shown in Figure 5) where the real time location is automatically updated for the following user options:

Show latest location
Show last three locations
Show start and end locations for the day
Show all locations for the day
Show all connected (via straight line) locations for the day

Live Map is accessible by default Snapshot Tab or the Last Known Location link off the Snapshot page. A user can select a viewing option via the dropdown menu located at the button of the Live Map page. A user can also click Manual Refresh button to fore the map view to refresh in order to have latest information updated instantly. The one of the Auto Refresh in 30 Seconds or the Auto Refresh in 60 Seconds radio button needs to be chosen in order to have the web browser to update the location display automatically. The default options when Live Map page first opened are the Auto Refresh in 30 Seconds and Show One Point.

Figure 5 Live Map View

8) Playback Page

Playback is the function to re-play historical locations for a specified time range (default to the last day where the tracking device produced locations).

The playback will show one location at time on the map and move to the second location after pausing for 1 -3 seconds as selected by user. To playback the locations, just click the Playback button in the Snapshot page or Location History page. Once you are there, click the Play button located in the very button of the Payback page as shown in Figure 6.

Figure 6 Playback Page

A user has the following selectable options for performing the playback function:

Load the different time range (start and end date/time)
Select Playback speed (1 to 8 seconds)
Pause the playback to see details of the location
Specify the following details with which you would like to see the play:

All on the same map
Display map details. With this option you can further select the display Zone.
Display Zone can be either: Max Details, Local road, Main Road, Highway, City, County, National Freeway or state
One example of custom playback is shown in Figure 7. It is using Display Map Details/2 Second/Max Details options.

Figure 7 Custom Playback View

9) Map All Page

The Map All is a function to display the latest locations for all devices in user’s account on one single map. The Map All function can be accessed via the Map All button located on the upper right corner of the Snapshot page as shown in Figure 2.

Figure 8 shows an example of Map All page.

Figure 8 Map All Page

10) Device Setup Tab

Device Setup Tab is designed to remotely adjust the settings of a tracking device. You can access Device Setup user interface by selecting the Device Setup Tab. All the devices in your account are listed in the main Device Setup page as shown in Figure 9. You can click the Edit link located at the end of a device entry row to adjust the operation parameters of that device.

Figure 9 Device Setup Tab

Under a typical operation mode, there is no need to change the setting for your tracking device. Under certain situation as listed below, you may want to change the setting by following the procedures stated in each case.

11) Modification Setting for Trimtrac Pro Device

To Change the setting of the Trimtrac Pro device, please select the Edit link for the Trimtrac Pro unit you want to change as seem in Figure 9. You will see the following screen (Figure 10).

Figure 10 Trimtrac Pro Setting Page

For Trimtrac Pro, the following setting is the one you may need to change.

a) Turn off or turn on Find Now:

Find Now is a feature to get Trimtrac Pro’s location any time you want. With the Find Now feature turned on, the battery life for Trimtrac Pro tracking unit will be at most 1-2 days. So for a typical operation, to save the power, it is required to turn the Find Now off. So the battery life for a Trimtrac Pro can be one week to several weeks long depending upon the number of locations the unit sent out. You can always turn the Find Now on at later time. To turn off/on the Find Now feature, Please select the Find Now On/Off link at the upper left corner of the Trimtrac Setup Screen as shown in Figure 10. After the selection, the screen as shown in Figure 11 will appear. You can select Find Now On or Find Now Off and click on Save.

Figure 11 Trimtrac Pro Find Now Setting Page

b) Change the Trimtrac tracking interval

Trimtrac Pro tracking interval can be from 1 minute to 24 hours. The default tracking interval is 5-10 minutes which is adequate for most applications.

To change the Trimtrac tracking interval, you can select the Set Tracking Interval link under Edit Easy Configuration located on the upper left corn of Trimtrac Setting Page. The following screen as shown in Figure 12 will appear. You can select the desired tracking interval under “Reset Tracking Time Interval to” and click on Save.

Figure 12 Trimtrac Pro Tracking Interval Setting Page

12) Modification Setting for CT1000/Quick Track Pro device

To Change the setting for CT1000 device, please select the Edit link for the unit you want to change as shown in Figure 9. You will see the following screen (Figure 13) as a result.

Figure 13 CT1000 Setting Page

For CT1000, the following setting is the one you may need to change.

a) Change the Tracking Setting

Select the Tracking Setting link located on the upper left corner of the CT1000 setting page as shown in Figure 13. After the selection, the following page, as shown in Figure 14 will appear. You can follow the online help on the page and put in the correct value and click on Save.

Figure 14 CT1000 Tracking Setting Page

b) Change the Tracking Interval Setting

Select the Tracking Intervals link located on the upper left corner of the CT1000 setting page as shown in Figure 13. After the selection, the following page, as shown in Figure 15, will appear. You can follow the online help on the page and put in the correct value and click on Save.

Figure 15 CT1000 Tracking Interval Setting Page

13) History Tab

To view history of location, alerts and status produced by a tracking device, a user can select History Tab after signing on. After selection, the default History page will appear as shown in Figure 16. You can perform the following task in the default History page:

View location history of a device
View status history of a device
View alert history of a device
Save location report to a file or print it out
Perform playback of the locations produced by a device in a time range
View daily activity of a tracking device

Figure 16 Default History Page

14) Location History Page

The Location History function can be accessed by selecting History Tab or by selecting the Location History link on the upper left corner of History main page.

To view location history, a user needs to:

a) Select the device to be viewed from an drop down menu

b) Select the start and the end date and time for the locations to be viewed

c) Click on “History Map” or “Save & Print” or other reporting button

d) After the selection, the report page as in Figure 17 will be shown (History Map)

Figure 17 Location History

15) Status History Page

The Status History function can be accessed by selecting the Status History link on the upper left corner of History main page.

To view status history for a device, a user needs to:

a) Select the device to be viewed from an drop down menu

b) Select the start and the end date/time for the locations to be viewed

c) Press “Create Report” button

d) After the selection, the report page will be shown. Figure 18 shows a report page by clicking “Create Report” button.

Through status history, a user can figure out the power consumption pattern, when the device reduced invalid location report or if the device is communicating with the tracking server.

Figure 18 Status History Page

16) Alert History Page

The Alert History function can be accessed by selecting the Status History link on the upper left corner of History main page.

To view location history, a user needs to:

a) Select the device to be viewed from an drop down menu

b) Select the start and the end date/time for the locations to be viewed

c) Click “Create Report”

d) After the selection, the report page will be shown. Figure 19 shows a report page by clicking “Create Report” button.

Figure 19 Alert History

17) Landmark & Alert Tab

Landmark & Alert is a top level tab that can be accessed in any page. Landmark & Alert main page is shown in Figure 20.

A user can perform the following actions with Landmark & Alert page:

Add/Delete/Modify Landmarks
Add/Delete/Modify Alerts

Figure 20 Landmark & Alert Main Page (Default to Landmark Viewing Page)

18) Adding a Landmark

A Landmark is a point on earth represented by an address or a latitude/longitude pair. A user can add unlimited landmarks by

Selecting the “Add” button in Landmark List Page accessible from Landmark & Alert Tab as shown in Figure 20.
Selecting the “Add” button under Landmark line for each of location report generated on Location History -> History Map Page as shown in Figure 17. The more detailed view of Landmark “Add” button in History Map page is shown in Figure 21.

Figure 21 Adding Landmark in History Map page

When Landmark “Add” Button is clicked from Landmark List Page, Landmark adding page is shown as in Figure 22. You need to supply:

A Landmark Name
Address if in USA or
Latitude and Longitude in decimal format (any country including USA)
Optional landmark description

Click Save.

Figure 22 Adding Landmark from Scratch

When Landmark “Add” Button is clicked from Location History -> History Map page, Landmark adding page is shown as in Figure 22. You need to supply only the Landmark name and optional description. Then click Save.

19) Adding an Alert

An Alert is a real time event that produced by the tracking service based on the input of tracking device. A user can be notified such event via cell phone or email. The Alert types supported by this system are:

a) Location Notification: An alert will be generated when a new and valid location is received from the monitored device

b) Leave Location: An alert will be generated when a tracking device leaves a specified landmark

c) Enter Location: An alert will be generated when a tracking device arrives at a specified landmark

d) Speeding: An alert will be generated when a tracking device is traveling at the speed exceeding the speed limit specified by this alert

e) Panic: An alert will be generated when the panic button on the tracking device is pressed

f) Appointment: An alert will be generated when the tracking device fails to arrive at a location before a specified time.

g) Vehicle Control: An alert will be generated when any one of vehicle control related events occurs. For example alert will be generated when a car alarm is invoked.

An Alert can be added by selecting the alert type to be added in Alert Listing page as shown in Figure 23. The alert list page can be accessed via Location & Alert Tab

Please see Figure 24 to Figure 30 for screenshots of adding different kind of alerts. Note that for adding a location related alert (Leaving/Arriving Location, Appointment), a Landmark is to be defined first.

Figure 23 Alert List page

Figure 24 Adding a Location Notification Alert

Figure 25 Adding a Leaving Location Alert

Figure 26 Adding an Arriving Location Alert

Figure 27 Adding a Speeding Alert

Figure 28 Adding a Panic Alert

Figure 29 Adding an Appointment Alert

Figure 30 Adding a Vehicle Control Alert

20) My Account Tab

My Account is a top level Tab that can be accessed in any page. My Account main page is shown in Figure 31.

A user can perform the following actions with My Account page:

Change personal information including Time Zone for all displayed information (as shown in Figure 31)
Change password for accessing the tracking service (as shown in Figure 32)
View the air time message usage count (as shown in Figure 33)

Figure 31 My Account Main Page

Figure 32 My Account: Password Change Page

Figure 33 My Account: Message Count Page

4. Specific Tracking Task User Guide

This section will give the guidance for performing specific tracking tasks.

1) Setup a cell phone/email to receive location notification

Location Notification Alert is an included tracking service that sends each of every received real-time location of a tracking device to a specified user cell phone (via text message) or email address.

The following steps need to be performed to enable sending a location Notification Alert to a cell phone or email address.

a) Add your cell phone in your account by click Add button in Device Setup Tab as show in Figure 34.

Figure 34 Adding a Cell Phone in Device Setup Page

b) You will see the Add/Edit Device Page as shown in Figure 35. You will need to Select/fill out

a. User Phone as Type

b. Generic Cell Phone as Device Model

c. Any short name (like “MyCell”) as Nickname

d. Your cell phone number

e. Your cell phone carrier, like T-Mobile

f. Your email address for receiving location notification Alerts

g. Your designed Alert Sending Type, i.e. Email, Phone or Both

Click Save when finished.

Figure 35 Adding a Cell Phone as a “User Phone” Device Type

c) Go to Landmark & Alert Tab and choose “Alerts List” on the left as shown in Figure 36.

Figure 36 Landmark & Alert Tab

d) Select “Add Location Notification” link on the left as shown in Figure 37.

Figure 37 Alerts Page

e) In Location Notification Page as shown in Figure 38, choose your device for “Location Notification” and click Save.

Figure 38 Location Notification Page

f) Now you should have a cell phone/email configured to receive location notification. Note that you can configure multiple cell phones/email addresses to receive Location Notification alert and multiple tracking devices to send out location notifications. You can achieve this goal by repeating the above steps.

5. FAQ

This is a live section. New FAQs will be added as they become available. For now, the following questions are answered here.

1) Why can’t I get locations from CT1000?

2) Why can’t I get locations out of Trimtrac Pro?

3) What is the battery life for CT1000?

4) What is the battery life for Trimtrac Po?

5) What tracking mode should I use with CT1000?

6) Why Find Now is not working for my CT1000?

7) Why do I keep getting Invalid locations for my CT1000?

8) How can I find out how many air time messages are left?

9) How can I add my cell phone to get location notification?

10) What is the recommended value for CT1000 tracking interval?

11) What is the shortest tracking interval Trimtrac Pro can do?

12) Can CT1000 be used to do auto surveillance remotely?

Why can’t I get locations from CT1000?

There are many factors impacting the location report. Under typical operation mode, you can identify a working unit by doing the following:

Take the unit for a drive while putting the device near dashboard
After driving for 2 to 10 minutes depending upon the GPS/GSM signal condition, both the Green and Yellow LEDs on the front of the device should start to blink (not solid)

The possible causes of location fix failure could be:

Your device is out of power. You can observe the current power level of your tracking device by going to Last Known Status link located on the upper left corner of the Snapshot page.
CT1000 cannot get enough GPS signals to produce location report. This is evident by viewing the Status History of your device. You could see excessive Invalid report out of the unit. Under typical operation, CT1000 is put in a covert spot on a vehicle. Although CT1000 has very sensitive GPS module built in, sometime it still may not get enough GPS signal from the satellites of the sky. In this case, it is recommended to remove the unit from the current placement and put it in an open outdoor area for 30 minutes or until it can give you a valid location. You then can place it back into the cover location. When placing it, you can try different orientations like putting the front side up etc until you find the one placement that can produce better result.
Your device is travelling in an area where there is no GSM coverage. In this case, the missing locations can be sent back later by CT1000 automatically as soon as it travels back to a good GSM coverage area
The battery pack lost contact with the base unit. In this case, you need to access the unit physically and reinstall the battery and make sure both the Green and Yellow LEDs on the unit is lighting up indicating the good battery contact.
The SIM card used in CT1000 lost the contact with base unit. In this case, just open the device, locate the SIM card slot and reinsert the SIM card and make sure the SIM card slot is properly closed. When you turn on the device again, the Yellow LED on the device should change from non-flashing to solid and to flashing indicating the good GSM signal and good SIM card contact.
Using vehicle power adaptor. The included vehicle power adaptor is for charging the battery while you are driving. It is not designed as a permanent vehicle power adaptor for the vehicle. If you are using it constantly, it can cause location report failure. In which case, what you can do is to remove the charger plug, turn off the unit and turn the unit back on.

Why can’t I get locations out of Trimtrac Pro?

There are many factors impacting the location report. Under typical operation mode, you can identify a working unit by doing the following:

Take the unit for a drive while putting the device near dashboard
The LED on the side of the unit will flash indicating the good battery level.
Driving for 10 minutes or so. When you come back and go to your account, you should see at least one new location get posted.

The possible causes of location fix failure could be:

Your device is out of power. You can observe the current power level of your tracking device by going to Last Known Status link located on the upper left corner of the Snapshot page. Also if the LED on the side of the unit blinks in red, it also indicates that the unit is out of power.
Trimtrac Pro cannot get enough GPS signal to produce location report. This is evident by viewing the Status History of your device. If you see excessive status entries with “Fix Timeout” words in it, it means the unit fails to get enough GPS signal. Under typical operation, Trimtrac can be put inside vehicle, like vehicle’s glove box, underneath the car seat or used together with an external GPS external. Putting Trimtrac underneath the vehicle is not recommended and it is the leading reason for bad location retrieval performance. If Fix Timeout is the cause of the location report failure, it is recommended to alter the placement of the Trimtrac Pro and make sure that the Logo side of the unit always faces up.
Your device is travelling in an area where there is no GSM coverage. In this case, the missing locations can be sent back later by Trimtrac Pro automatically (if it configured to do so) as soon as it travels back to a good GSM coverage area
The battery pack lost contact with the base unit. In this case, you need to access the unit physically and reinstall the battery and make sure both the LED on the side is blinking green after the battery re-installation.
The SIM card used in Trimtrac Pro lost the contact with base unit. In this case, just open the device and remove the battery holder. And then locates the SIM card slot, reinsert the SIM card and make sure the SIM card slot is properly closed. When you turn on the device again and after 10 minutes or so, there should be status report coming back. You can access the report in your Status History page.
Trimtrac lost communication with the tracking server due to bug in firmware. If there is not status report coming back for your unit, it is possible that it is caused by firmware issue. The latest firmware is V2.04 (Oct, 2007). If you bought the unit before Oct, 2007, your firmware of the unit may need to be upgraded. Free firmware upgrade will be provided if you are active user of the unit. You can send the unit back to support address located at the end of this document. To work around the issue, you can physically access the device and remove and re-install the battery.

What is the battery life for CT1000?

Default Mode: Default mode (always on) is when there is no movement for several minutes the GPS is powered down. How long the battery will last is depending on how many times movement is detected. If movement is detected constantly and the battery is fully charged then it will last for 10-11 hours. If no movement is detected the battery will last for about 70 hours.

So for default mode the PT-33 will last between 10 to 70 hours (depending on movement detected). If you have a 5x extended battery, the battery life in this mode will be 50 – 350 hours.

Motion sleep mode: Motion sleep Mode (always on) is when there is no movement for several minutes the GPS/GSM is powered down. How long the battery will last is depending on how many times movement is detected. If movement is detected constantly and the battery is fully charged then it will last for 10-11 hours. If no movement is detected the battery will last for about 89 hours (Sleep interval set to 1 hours). So for Motion sleep mode the PT-33 will last between 10 to 89 hours (depending on movement detection). If you have a 5x extended battery, the battery life in this mode will be 50 – 445 hours.

Basic sleep: When basic sleep mode is enabled the PT-33 will power down the GPS module (GSM will stay on) after 3 minutes and will stay in sleep mode until the ‘Basic or Deep sleep mode interval’ expires. Then the PT-33 will wake up for 3 minutes (GPS and GSM on) and then return back to sleep mode. In this mode the PT-33 will last for up to 25 hours (sleep interval 1 hour). If you enable ‘Messages in Basic or Deep sleep mode’ the time will be less. The time will also be less if the PT-33 receives messages when in sleep mode. Note that in Basic Sleep mode, real time GPS tracking may not work. If you have a 5x extended battery, the battery life in this mode will be 125 hours.

Deep sleep mode is enabled. In this sleep mode the PT-33 will last the longest. When Deep sleep mode is enabled the PT-33 will power down the GPS module and GSM module after 3 minutes and will stay in sleep mode until the ‘Basic or Deep sleep mode interval’ expires. In deep sleep mode NO GSM messages can be processed. In this mode the PT-33 will last for up to 89 hours (sleep interval 1 hour).If you enable ‘Messages in Basic or Deep sleep mode’ the time will be less. In default mode, the GPS and GSM modules inside the unit will be on most of time. Note that in Deep Sleep mode, real time GPS tracking may not work. If you have a 5x extended battery the battery life in this mode will be 445 hours.

What is the battery life for Trimtrac Po?

When Find Now feature is enabled, the unit stays on constantly. The battery life for standard 4 AA alkaline batteries will last 1- 3 days depending up how many locations the unit sent out.

When Find Now is disabled, the unit will be on only upon motion. The battery life for standard 4 AA alkaline batteries will be 100 to 500 locations depending upon the strength of GPS/GSM signal. If you only get 10 locations a day, the battery life in this case can be 50 days if the tracking interval is set to 15 minutes and all other settings are optimized.

What tracking mode should I use with CT1000?

Default or Motion Sleep modes are the only modes you can use. All other modes are not suited for real-time tracking. By default, the Motion Sleep mode is configured. If the performance is poor for you, you can switch to default mode.

Why the Find Now is not working for my CT1000?

Find Now will only work if the CT1000 is awake and accepting request from the user via Find Now. Under typical operation of the tracker, the tracker is configured to sleep when it is not moving. So Find Now operation may not always be working. As a matter of fact, Find Now operation is not really needed in a typical operation mode, since the tracker will send out location automatically when it is moving. In this case, Find Now operation is redundant and wastes your air time minutes.

Why do I keep getting Invalid locations for my CT1000?

Invalid locations is normal at the motion starting point where GPS signal is not strong enough or the unit is put in a covert location. You can minimize the invalid locations by putting the tracker in a location that is more likely for it to see the sky. If your unit can get a lot of valid location together with invalid locations, it is considered normal.

In covert tracking case, it is a good practice to get valid location first before placing it in the desired covert location. It is also a good practice to put your tracking in a open outdoor location for 15 minutes every time you recharge/change battery or every a few days to give the tracker a chance to get in good touch with satellite in the sky.

How can I find out how many air time minutes/messages are left?

The air time message usage counter can be accessed via My Account->Message Count link. You can always send email to support@ecceed.com to get exact count of the number of messages left for your tracking device. If you have an unlimited tracking package, there is no need to count your messages, since it is unlimited any way.

How can I add my cell phone to get location notification?

First of all, you need to create a device called User Phone in Device Setup Page. Secondly, you need to add one of the alerts you wish to be notified with in Landmark & Alert Tab. For detailed walk through, see Page 37.

What is the recommended value for CT1000 tracking interval?

Sleep Interval: 12 hours;

Real time tracking online interval: 3 minutes;

Real time tracking sleep interval: 0

What is the shortest tracking interval Trimtrac Pro can do?

A user can set the interval to up to 1 minute, which can produce the real tracking interval of 1-3 minutes. If you desire shorter tracking interval, it can be set by sending a support request to support@ecceed.com. It is recommended that the shorter tracking interval is used together with vehicle power adaptor.

Can CT1000 be used to do audio surveillance?

CT1000 does have an embedded audio microphone that can be used to establish phone call automatically by calling the phone number assigned to it. This is an unsupported feature and use this feature will exhaust your air time minutes quickly or it is not supported by type of air time service you have bought. The microphone is designed to communicate with remote party remotely by having remote party speak very close to the unit. Use of this embedded audio microphone remotely to monitor the surrounding sounds may or may not produce usable audio information.

6. Support

For technical support, please contact:

Email: support@ecceed.com

Phone: 1-(408)-988-7719

Or write to:

Support, Ecceed.com/Soniya Technology

3130 De La Cruz Blvd, Suite 98,

Santa Clara, CA 95054

USA